Privacy & Security
Last Updated: September 17, 2018
1. What information do we collect and for what purpose?
Information you provide us: The categories of information we collect can include personal information you provide us directly, such as information you may provide when you correspond with us, or information you provide when using the Service, such as user authentication credentials and contact information you associate with digital assets that are connected to your network. We may use this information to communicate with you, such as to send you email messages, and to follow up with you to offer information about the Service and your account. We may also send you Service-related emails or messages (e.g., account verification, order summaries, change or updates to features of the Service, technical and security notices). Information you provide to us through the Service is used exclusively to provide the Service to you and your organization. For more information about your communication preferences, see “Your Choices About Your Information” below.
Information collected via cookies and other technology: We and our third party partners may automatically collect certain types of usage information when you visit the Website or use the Service. For instance, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets you log in faster and enhances your navigation through the Website and Service. A cookie may also convey information to us about how you use the Website and Service (e.g., the pages you view, the links you click, how frequently you access the Website and/or Service, etc.), and allow us to track your usage of the Website and/or Service over time.
We may collect log file information about your browser or mobile device each time you access the Website or Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Website or Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns of users of the Website and/or Service (“Users”).
In addition, we may also use clear gifs in HTML-based emails sent to our Users or other contacts in order to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Service and our marketing efforts. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit on our site, and other information that assists us in analyzing and improving the Website and Service. Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time, as we believe that there is no consistent industry standard for how to respond to Do Not Track browser settings.
When you access our Website or the Service using a mobile device, we may receive or collect and store information regarding your mobile carrier, device type, and manufacturer.
We may use the data collected through cookies, log file, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Website or Service; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of the Website and Service; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the Website and Service; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance the Website and Service.
Third-party advertising networks: We may permit third-party ad networks, social media companies, and other third party services to collect information about browsing behavior from visitors to our Service through cookies, social plug-ins, or other tracking technology. We may permit third-party online advertising networks to collect information about your use of our websites over time so that they may display ads that may be relevant to your interest in our Service on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies and how you may opt-out of some of this tracking, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org.) Depending on your mobile device, you may not be able to control tracking technologies through settings.
Information we receive from other sources: In order to provide the Service to our customers we collect information about Internet-connected devices and other assets from publicly available data sources and licensed data from third parties. Some of this data may contain personal information. All such data is used exclusively for the purpose for which it is collected.
2. Sharing of your information
We may share information about you in the instances described below. For further information on your choices regarding your information, see the “Your Choices About Your Information” section below.
We may share your personal information with:
- Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, billing, payments, payment processing, order fulfillment, or providing analytic services,
- Our business partners who offer a service to you jointly with us, or who partner with us to provide the Service to you,
- Other affiliates for purposes consistent with this policy, including individuals within your organization with whom you share an account,
- Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of a bankruptcy or related or similar proceedings, and
We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
3. Your choices about your information
How to control your communications preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, information about your orders, changes/updates to our products or features of the Service, technical and security notices), however, we encourage Users to limit the use of personally identifiable information when creating authentication credentials for the Service.
Modifying or deleting your information: If you are a User and have any questions about reviewing, modifying or deleting your information, you can contact us directly at email@example.com, or write to us at:
425 Market Street, Suite 800
San Francisco, CA 94105
Attn: Legal/Privacy Manager
4. How we store and protect your information
Keeping your information safe: Expanse cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Website and Service. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, Expanse will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
5. Children’s Privacy
Expanse does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as Users. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us at firstname.lastname@example.org.
6. Links to other websites and services
Our Service may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Service and your interactions with any third-party website or service are subject to that third party’s own rules and policies.
7. How to contact us
8. EU-US and SWISS-US Privacy Shield Frameworks
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Expanse is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Please contact us with any questions or concerns regarding our privacy practices in relation to our Privacy Shield certification. If you aren’t satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn’t addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its